Contact information
Last updated: June 2026
1. Customer Support
Our customer support team is available Monday to Friday. We respond to all enquiries within 24 hours on business days. Whether you have a question about an order, a product, or our policies, we are here to help.
2. Email
You can reach us at kontakt@kavallier.de. For order-related enquiries, please include your order number and the email address used at checkout so we can assist you as quickly as possible.
3. Business Information
Kavallier is registered in Germany. All communications are conducted in English. Our store and all transactions are subject to the laws of the State of Florida, United States of America.
4. Privacy & Data Enquiries
For any questions or requests relating to your personal data — including access, correction, deletion, or any other rights under the EU General Data Protection Regulation — please email us at kontakt@kavallier.de with the subject line: "Data Privacy Request". We will acknowledge your request within 48 hours and provide a full response within 30 days.
5. Regulatory Body
Customers based in Germany have the right to lodge a complaint with the Federal Commissioner for Data Protection and Freedom of Information (BfDI). The BfDI can be contacted at bfdi.bund.de.
6. Response Times
For general enquiries, we aim to respond within 24 hours on business days. For legal or data protection requests, we will acknowledge receipt within 48 hours and provide a full response within 30 days, in accordance with our obligations under the EU General Data Protection Regulation.